Have you ever wondered how businesses know if their customers are happy and engaged? It’s all about customer engagement metrics that tell companies how well they connect with customers. These metrics help to understand customer behavior, satisfaction, and preferences and maintain loyalty.
Focusing on the right engagement metrics can help companies make smart decisions to improve their services and build stronger customer relationships. This article will guide you through 11 key metrics to measure customer engagement, with formulas, examples, and engaging infographics to help you better understand them.
Let’s examine the metrics for engagement that every business should monitor this year!
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