From version 2.0 We have added a separate Help tab in Analytify->settings page. Help tab has a support form which is active only if you have Pro version. Your licenses should be active and not expired. It is our priority support form and we respond to these queries faster than ever.
If there is a problem in submitting this form. You can reach our to our support email but It would be easy for us to sort our the support queue if you ask for you support from Help tab.