How to Analyze Returning vs New Users in GA4 (WordPress Edition)

Ever wondered why some visitors leave after one visit while others keep coming back? That’s exactly what analyzing new vs returning users helps you understand. 

When you compare new visitors with loyal returning users, you get a clear picture of how your content, marketing, and overall user experience are performing. You can see which pages attract first-time users, what keeps people engaged, and what encourages them to return.

Understanding user loyalty matters because new users help you grow your reach, while returning users show trust, interest, and long-term value. By tracking how often people return, how long they stay, and what actions they take, you can improve your strategy and create content that keeps your audience engaged. 

In this guide, you’ll learn how to analyze user loyalty using GA4’s new vs returning users reports and how Analytify makes these insights easier to track directly inside WordPress.

Let’s get started!

Why Tracking New vs Returning Users Matters

Tracking new vs returning users gives you clear WordPress user behavior stats that show how different audiences engage with your site. New users represent first-time visitors, while returning users are those who come back after their initial visit.

Understanding these two groups helps you see which pages attract first-time visitors and which ones keep returning users interested or converting. These insights reveal content that performs well, highlight weak areas, and show how effectively your site retains visitors.

New vs returning user analytics also act as loyalty signals, helping you measure how often people return and the trust your content builds. 

By studying retention patterns, you can identify what brings users back, where drop-offs happen, and what improvements may be needed in your content or user experience.

This data guides your content strategy, shows which marketing campaigns drive high-quality traffic, and highlights UX issues that affect engagement. With clearer behavioral insights, you can strengthen campaigns, improve navigation to bring users back, and create content that supports both new and loyal visitors. 

Overall, it helps you build a WordPress site that attracts more people, keeps them interested, and encourages long-term growth.

Key Metrics to Track for User Behavior

To understand how new vs returning users behave on your site, you need to track the right metrics that reveal engagement, conversions, and loyalty. Here are the following key metrics to track for user behaviour:

Engagement Metrics in GA4

Engagement metrics in GA4 show how actively both new and returning users interact with your website. They help you understand what catches attention and what loses it.

• Average session duration: The average amount of time users actively stay on your site during a session.
• Pageviews per session: The average number of pages a user views in a single session.
• Bounce rate: The percentage of sessions where users leave without engaging or triggering an event.
• Engaged sessions: Sessions that last 10 seconds or more, include a key event, or have at least two pageviews.
• Engagement rate: The percentage of sessions that qualify as engaged sessions.
• Events triggered: The total number of actions users take, such as clicks, scrolls, or video plays.
• Views per user: The average number of pageviews or screen views generated by each user.

These engagement metrics make it easier to analyze returning users in GA4 and build content that keeps people engaged.

Conversion Metrics

Conversion metrics show how well your traffic turns into actions that matter. They highlight whether new users or returning users contribute more to your goals.

• Conversions: The total number of times key events (like signups or purchases) were completed.
• Conversion rate: The percentage of sessions or users that completed a key event.
• Event count for key events: How many times each marked key event was triggered.
• Revenue: Total monetary value generated from purchases or ecommerce actions.
• Purchase revenue: The amount earned specifically from completed ecommerce purchases.
• Ecommerce purchases: The total number of purchase events recorded in GA4.
• Transactions: The count of all completed orders captured through the purchase event.
• First-time purchaser count: The number of users who made their first-ever purchase.
• Cost per conversion (if linked with Google Ads): The amount spent for each completed conversion.

With new vs returning users analytics, you can clearly see which audience delivers higher conversions and which needs more nurturing.

Loyalty and Retention Metrics

Loyalty and retention metrics show how often people return and how valuable your returning users are. These insights help you build long-term relationships.

• Active Users (DAU, WAU, MAU): Measures how many users return and stay active on your site daily, weekly, or monthly.
• Returning Users: Shows the number of users who come back after their first visit, indicating loyalty.
• User Engagement: Tracks total engaged time to reveal how actively users interact with your content.
• Average Engagement Time per User: The average time each user spends engaged during their visits.
• Engagement Rate: Measures the percentage of sessions that count as engaged, reflecting deeper interaction.
• Key Event Count (Conversions): Counts the number of important actions (such as purchases or signups) users complete.
• Event Count per User: Shows the average number of actions per user, highlighting engagement strength.

These WordPress user behavior stats help you strengthen user retention and identify what keeps visitors engaged across multiple visits.

How to Analyze New vs Returning Users in GA4 (Step-by-Step Guide)

Understanding new vs returning users in GA4 starts with knowing exactly where these metrics appear and how to add them if they don’t show by default. 

GA4 provides several reports that help you compare behaviors, retention, and content performance across both audience types.

1. Where You Can See New vs Returning Users in GA4

Below is the complete list of Google Analytics 4 reports where you can view or add New Users and Returning Users metrics.

1. Acquisition Reports

2. Monetization Reports

3. Retention Report

4. Engagement Reports

5. User Attributes Reports

These are the simplest places to compare New Users vs Returning Users visually.

2. If New vs Returning User Metrics Are Missing, Add Them First

When you open reports such as Engagement, User Acquisition, Traffic Acquisition, or User Attributes, you will typically see New Users and Returning Users in the metrics section.

However, if these metrics do not appear by default, you need to add them manually. Follow these steps:

Steps to Add “New Users” and “Returning Users” to Any Report

1. Open any report (e.g., User Acquisition).
   
2. Click the Customize Report icon (top-right, looks like a pencil).

3. Go to Metrics.

4. Click Add Metric.
   
5. Search for:
   
   • New Users
     
   • Returning Users (may appear as Active Returning Users in some accounts)

6. Select the metrics, then click the Apply tab to apply them to the report.

7. Then, click on the Save tab to save the report.

Now these metrics will appear every time you open the report.

3. Compare New vs Returning Users Across GA4 Reports

After confirming that every report is showing the New Users and Returning Users metrics, open any GA4 report and review the table to compare both audiences side by side. 

Note: Make sure you have added the metrics through the Customize Report option so the comparison appears. 

Once the metrics are visible, you can start analyzing them inside multiple reports to see how each group behaves across different stages of the user journey. Reports such as: 

• User Acquisition Report

• Retention Report 

• Key Events Report 

By checking these metrics in the same way in all reports, you can consistently evaluate how new visitors interact with your site and how returning users engage, convert, and stay loyal over time. 

This helps you understand which campaigns attract first-time visitors and which ones build strong long-term loyalty.

4. Create Segments for New vs Returning Users (Explore Report)

Once you’ve reviewed the built-in reports, the next step is to create dedicated segments for New and Returning Users to analyze their behavior more closely. 

Segmentation gives you deeper insights by allowing you to compare both user groups side by side. To create these segments, follow the steps below:

1. Go to Explore in the left menu.
    
2. Open Free Form or start a new exploration.

3. In the left panel, click on the plus sign in front of Segments.

4. Choose User Segment.

5. Click on the Create a new segment tab.

6. Create two segments and follow the given conditions. For segment 1, in your “Condition” box, enter:
   • Condition: contains
   • Value: new
   • Time period: True at any point in time
   • Segment Name: New Users Segment

This will include users whose new/returning status = new.

For segment 2 in your “Condition” box, enter:

• Condition: contains
• Value: returning
• Time period: True at any point in time
• Segment Name: Returning Users Segment

This will include users whom GA4 has identified as returning visitors.

7. Apply both segments.

8. Add metrics like engagement time, conversions, key events, and page views.
9. Now you can see that this allows a side-by-side comparison inside the Explore workspace.

5. How to Interpret the Results

If New Users Are High but Returning Users Are Low:

• You’re attracting new traffic but failing to retain it.
• Possible issues include weak content, slow page load times, confusing UX, and no return incentives.
• Improve engagement, CTAs, internal linking, and content structure.

If Returning Users Show Higher Engagement:

• Your content builds trust, authority, and loyalty.
• This is a strong signal that users find value and keep coming back.

If Returning Users Convert More Often:

• Your site performs better with warm users who already know your brand.
• Retargeting and email marketing can further strengthen results.

If Both Groups Perform Well:

• You have a balanced growth pattern.
• It shows strong acquisition + retention, a powerful combination for long-term WordPress growth.
  

Using Analytify to Simplify Returning Visitor Analysis

Tracking returning visitors in GA4 can be challenging for many website owners because its interface is complex and requires navigating through multiple reports, filters, and configurations to see basic trends. 

Analytify solves this problem by bringing all your GA4 data into a single, easy-to-read WordPress dashboard.

As one of the best WordPress Google Analytics plugins, Analytify seamlessly integrates with GA4 and simplifies complicated metrics into clear, visual reports.

Once Analytify is connected, you can immediately see new and analytify returning visitors right inside your WordPress dashboard. 

The plugin highlights both groups with clean graphs and percentages, giving you a quick snapshot of visitor loyalty without any manual setup. 

This instantly shows how many people are coming back to your site, how engagement is changing, and which content encourages repeat visits.

After viewing your new vs returning users, you can explore the complete Analytify dashboard, where all your essential statistics are organized in one place.

From WordPress user behavior stats to engagement trends, everything is laid out visually so you can understand your audience without digging through GA4 reports.

One of the standout features of Analytify is the real-time traffic dashboard, which lets you track live user activity on your website. 

You can see who is currently on your site, which pages they’re browsing, and how they interact with your content, all in real time. This is extremely useful for monitoring active campaigns, launches, or peak traffic moments.

Unlike GA4, there’s no need to configure complex segments or filters; everything is automatically collected, organized, and presented for you.

With these features combined, Analytify turns GA4’s complicated data into a user-friendly experience that helps you understand your audience, strengthen engagement, and track Analytify returning visitors with complete clarity.

Expert Strategies to Increase Returning Users

Increasing returning users is one of the strongest ways to grow your website because returning visitors engage more, convert better, and build long-term trust. 

Here are key strategies to boost loyalty using content, engagement techniques, and better user experience: 

1. Optimizing Content for Loyalty

Keeping your content fresh and helpful is one of the best ways to turn new users into loyal returning visitors. Strong content encourages people to revisit your site, and GA4 makes it easier to analyze returning users and see what works.

• Update evergreen content: Refresh timeless posts with new stats, examples, and tips to keep returning users engaged and maintain strong WordPress user behavior stats.
  
• Add personalized recommendations: Suggest related posts, products, or guides based on user behavior to boost repeat visits.
  
• Create value-focused content: Returning users often seek in-depth, problem-solving content, so offer guides, tutorials, and ongoing updates.
  

2. Engagement Tactics

Engagement tactics help you stay connected with your audience even after they leave your website. These methods encourage users to revisit, strengthening both engagement and conversions.

• Email newsletters: Send helpful updates, new content alerts, or exclusive resources to bring users back regularly.
  
• Push notifications: Short, targeted notifications can remind users of new posts, offers, or features, keeping your site top-of-mind.
  
• Retargeting campaigns: Use ads to reconnect with users who have visited before, improving return rates through new vs returning users analytics insights.
  

3. UX and Navigation Improvements

A smoother, faster, and more intuitive website experience is essential for turning first-time visitors into repeat users. Better UX naturally increases return visits and strengthens your overall performance.

• Improve site speed: Faster loading times reduce frustration and increase the chances of users coming back.
  
• Use clear CTAs: Simple, visible calls to action help users know what to do next, improving engagement and long-term retention.
  
• Enhance mobile experience: Since many users return through mobile devices, improving navigation, layout, and readability boosts user satisfaction.

Advanced Tips for Interpreting User Behavior in WordPress

Here are the following advanced tips to help you understand and interpret user behavior more effectively in WordPress: 

1. Cohort Analysis

Cohort analysis is a way to understand how specific user groups behave over time. A cohort is simply a group of users who share a common characteristic, usually the date they first visited your site.

By grouping users based on their acquisition date, you can compare how each cohort engages with your website. 

This makes it easier to see which groups return more often, which ones interact more with your content, and how user behavior shifts week after week.

These insights help you identify strong content, improve retention, and adjust your strategy to keep users coming back.

2. Segmenting by Traffic Source

Not all traffic behaves the same, and that’s why segmenting users by traffic source is so valuable. Start by grouping users by source: organic search, email campaigns, social media, or referral links.

This makes it easier to identify which channels bring loyal or high-engagement users, and which channels need more attention. 

With tools like GA4 and Analytify, you can quickly compare session duration, pages viewed, and return visits for each source to optimize your marketing efforts.

3. Predictive Engagement Insights

If you want to stay ahead, predictive analytics helps you understand your audience’s future behavior. GA4’s predictive metrics show how likely users are to return, engage, or convert based on past actions.

These insights help you forecast return visitor trends, identify users with high conversion potential, and plan content or campaigns accordingly.

When paired with Analytify’s simplified reporting inside WordPress, you can make better decisions without leaving your dashboard.

Frequently Asked Questions About New vs Returning Users

Final Thoughts: New vs Returning Users

In this guide, we explored why tracking new vs returning users matters and how these insights help with your WordPress growth. You learned how engagement metrics in GA4 reveal what attracts first-time visitors and what keeps returning users active.

We also discussed step-by-step methods for viewing and customizing new vs returning user analytics across GA4 reports, creating user segments, and interpreting results to understand your WordPress user behavior stats. 

Finally, you discovered strategies to increase returning users through content updates, engagement tactics, and UX improvements, as well as advanced techniques such as cohort analysis and traffic-source segmentation.

By combining GA4 insights with Analytify’s simplified WordPress dashboards, you can easily analyze returning users in GA4, improve user engagement, and build a website that attracts more visitors and turns them into loyal repeat users.

For your better understanding,  you can read: 

• Analyzing Content Engagement with Google Analytics 4 Funnels
• How to Add a User to Google Analytics Easily
• 11 Key Customer Engagement Metrics To Measure

Which group performs better on your site, new users or returning users? Share your experience or questions below, we’d love to hear your findings!